Contact Center Representative

Job Summary

To support patient services, the full-time Contact Center Representative will register patients, schedule appointments, and verify insurance information while working remotely in Colorado.

Key responsibilities

• Perform patient registration and scheduling functions, obtaining necessary insurance and demographic information
• Verify referral or insurance authorization and explain financial requirements to patients
• Facilitate communication services for diverse patient needs and collaborate with staff to enhance the patient experience

Required qualifications

• High School diploma or GED; Bachelor's degree preferred
• Ability to work in a fast-paced environment with minimal supervision
• Critical thinking skills and decisive judgment
• Experience in a call center or healthcare setting is a plus
• Proficiency in using patient management systems and tools