Contact Center Representative
Job Summary
To support the IHA Scheduling Team, the full-time Contact Center Representative will manage inbound and outbound calls to schedule health assessment visits, ensuring excellent customer service in a remote work environment.
Key Responsibilities:
- Answering or making calls to members to book appointments for no-cost In-home Health Assessments
- Addressing customer needs, complaints, or service issues while providing efficient and accurate responses
- Building lasting relationships with customers and team members based on trust and reliability
Required Qualifications:
- Minimum of 2 years of call center experience in a target-driven environment
- Experience in outbound sales processes is a plus
- Proficiency in various software and data entry, including MS Office
- Ability to type at least 40 WPM; 60 WPM preferred
- Must have a Windows 11 Pro laptop or desktop with video-calling capabilities and a high-speed internet connection
Complete Job Description
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