Contact Center Representative

Job Summary

To support a growing healthcare practice, the full-time Contact Center Representative will manage patient scheduling and inquiries through inbound and outbound calls, ensuring a high standard of customer service in a remote environment.

Key responsibilities

• Schedules appointments for medical services and manages patient registration, including verifying insurance information
• Handles inbound and outbound calls, providing assistance and routing to appropriate departments as necessary
• Maintains compliance with federal and state regulations while meeting performance metrics for consumer care

Required qualifications

• High School Graduate or equivalent
• 1+ years of experience in healthcare or call center environments preferred
• Previous customer service experience required
• Proficiency in computer programs such as Email, PowerPoint, Excel, and Word
• Ability to handle sensitive and confidential information appropriately