Contact Center Representative
Job Summary
To support the IHA Scheduling Team, the full-time remote Contact Center Representative will manage inbound and outbound calls to schedule health assessment visits while ensuring excellent customer service and engagement.
Key Responsibilities:
- Answering and making calls to members to book appointments for no-cost In-home Health Assessments
- Addressing customer needs, complaints, and service issues while providing solutions and support
- Meeting or exceeding call center metrics and participating in training to enhance knowledge of the company and position
Required Qualifications:
- 2+ years of call center experience in a target-driven environment
- Experience in an outbound sales process is a plus
- Proficiency in various software and data entry, including MS Office applications
- Ability to type at least 40 WPM, with 60 WPM preferred
- Strong attendance record and ability to work flexible hours between 6 am PST and 6 pm PST, including possible Saturdays
Complete Job Description
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