Contact Center Representative

Job Summary

To support patient access to care, the part-time per diem Contact Center Representative will assist with appointment scheduling, respond to provider and patient inquiries, and ensure accurate documentation while working remotely for MA & CT residents.

Key responsibilities

• Respond to requests from physicians and community providers to facilitate timely access to care
• Assist patients in scheduling appropriate appointments and consultations while maintaining professionalism
• Document interactions accurately and adhere to established processes and confidentiality standards

Required qualifications

• Two years of experience in a physician office or customer service setting
• Ability to communicate effectively with patients and medical professionals
• Proficiency in using technology, including telephones and computers, in a fast-paced environment
• Ability to type over 40 words per minute
• GED or HiSET required