Contact Center Representative Trainee

Job Summary

Seeking a part-time hourly Contact Center Representative Trainee, this remote position will respond to inquiries from retirees, members, beneficiaries, and participating employers regarding post-retirement pension and benefit information while working flexible hours between 8:30 a.m. and 5:00 p.m.

Key responsibilities

• Respond to phone calls, emails, and written correspondence related to retirement benefits
• Participate in virtual training sessions to gain knowledge about pension and benefit information
• Maintain effective communication and relationships with customers and team members

Required qualifications

• High school diploma or GED equivalent
• Two years of relevant experience in a high-volume customer service role
• Strong computer skills, including proficiency in Microsoft Office products
• Ability to communicate clearly and professionally, both verbally and in writing
• Organizational skills to manage multiple priorities and meet deadlines