Contact Center Sales Leader

Job Summary

A company is looking for a Contact Center Sales Performance Leader who will lead and develop a team of contact center sales agents to achieve revenue targets and enhance guest experiences.

Key Responsibilities

• Lead and motivate a sales team to exceed revenue, conversion, and upsell targets
• Conduct coaching sessions and provide real-time feedback to agents
• Monitor performance metrics and prepare reports for management

Required Qualifications

• Minimum 3 years of experience in a sales-driven contact center, with at least 1 year in a leadership role
• Proven track record of exceeding sales targets in a B2C environment
• Strong coaching skills to develop high-performing sales teams
• Expertise in sales techniques such as upselling and consultative selling
• Proficiency in CRM and contact center technology