Contact Center Sales Leader

Job Summary

A company is looking for a Contact Center Sales Performance Leader to lead and develop a team of sales agents.

Key Responsibilities

• Lead and inspire a sales team to achieve revenue, conversion, and upsell targets
• Conduct coaching sessions and provide real-time feedback to agents
• Monitor performance metrics and prepare reports for management

Required Qualifications

• Minimum 3 years in a sales-driven contact center, with at least 1 year in a leadership role
• Proven track record of exceeding sales targets in a B2C environment
• Strong coaching skills to develop high-performing sales teams
• Expertise in sales techniques, including upselling and consultative selling
• Proficiency in CRM and contact center technology