Contact Center Sales Manager
Job Summary
To drive maximum production in a remote environment, the full-time Contact Center Sales Manager will oversee daily call center operations, manage team performance, and implement innovative technologies to enhance sales outcomes.
Key responsibilities
- Oversee daily operations to ensure sales excellence and review production metrics
- Manage team performance through regular check-ins and motivational meetings
- Utilize industry technologies to optimize workflows and enhance sales outcomes
Required qualifications
- 3+ years of management experience in a call center environment
- Proven track record of motivating staff to achieve production targets
- Technical proficiency with industry technologies; experience with SPI, BUZZ, and XBP is a plus
- Strong communication skills for effective interaction with diverse customers
- Bachelor's degree in Business or a related field, or equivalent professional experience
Complete Job Description
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