Contact Center Sales Supervisor

Job Summary

A company is looking for a Supervisor of Contact Center Sales.

Key Responsibilities

• Manage and supervise a sales team, including hiring, performance monitoring, and disciplinary actions
• Review KPI and SLA reports to assess team performance and implement coaching and process improvements
• Coordinate training activities and ensure quality assurance standards are met through monitoring and feedback

Required Qualifications

• High school diploma required
• 3+ years of sales supervisory/manager experience in a fast-paced environment preferred
• 3+ years of sales or automotive experience required
• No specific licenses required