Contact Center Service Advocate

Job Summary

A company is looking for a Contact Center Service Advocate I.

Key Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
• Provide courteous and professional service to patients, addressing their inquiries and concerns
• Accurately enter patient information and appointment details into the scheduling system

Required Qualifications

• High School diploma or equivalent required; some undergraduate education preferred
• 1 year of customer service experience; call center experience preferred
• Proficient PC skills, including basic Microsoft Excel skills
• Experience with EMR documentation preferred
• Ability to multitask, prioritize, and manage time effectively