Contact Center Service Advocate

Job Summary

Providing exceptional customer service, the full-time Contact Center Service Advocate I will manage appointment scheduling, handle inbound and outbound calls, and ensure a positive patient experience in a remote work environment.

Key responsibilities:

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
• Provide courteous and professional service to patients, addressing their inquiries and concerns
• Accurately enter patient information and appointment details into the scheduling system

Required qualifications:

• High School diploma or equivalent required; some undergraduate education preferred
• 1 year of customer service experience, preferably in a call center environment
• Experience with EMR (Electronic Medical Record) documentation preferred
• Proficient PC skills, including basic Microsoft Excel skills
• Spanish, Mandarin, Cantonese, or Polish speakers preferred