Contact Center Solution Engineering Manager

Job Summary

A company is looking for a Contact Center - Consulting Solution Engineer, Manager.

Key Responsibilities

• Lead technical business planning and strategy sessions with strategic partners
• Collaborate with Product teams on integrations to enhance the CX solution
• Present and demonstrate CX solutions to improve customer experiences

Required Qualifications

• 10+ years of experience in Solution Engineering within Customer Experience (CX) or CCaaS
• 4+ years of experience leading a technical pre-sales organization
• Experience in developing high-performing teams for large Enterprise and Strategic business
• Understanding of multi-vendor solution architectures, both on-premises and cloud
• Ability to discuss business objectives, outcomes, TCO, and ROI with customers