Contact Center Solutions Architect

Job Summary

A company is looking for a Principal Architect to design and implement their Contact Center software platform.

Key Responsibilities

• Serve as the subject matter expert for Contact Center technologies and influence opportunity strategies
• Design, configure, and deploy high-complexity projects while managing risks and ensuring solution quality
• Lead a team of developers to enhance software and deliver high-quality solutions on time

Required Qualifications

• Bachelor's degree in computer science, IT, or engineering preferred
• 5+ years of experience in Zoom Contact Center and UC environments
• 3+ years of software development experience, including coding and testing real-time systems
• Experience with ASP.NET and related technologies
• Knowledge of SIP Protocol, RESTful APIs, and cloud telephony integrations