Contact Center Solutions Architect

Job Summary

A company is looking for a Contact Center Solutions Architect.

Key Responsibilities:

• Design, implement, and maintain the contact center platform including voice, chat, SMS, and WhatsApp
• Develop solutions throughout the development lifecycle, addressing architectural design and implementation
• Collaborate with internal stakeholders to gather requirements and ensure technology solutions meet operational needs

Required Qualifications:

• Bachelor's degree in Software Engineering, Computer Science, or related field OR equivalent work experience
• Advanced proficiency in Genesys Cloud and extensive experience with Salesforce, GCP, and AWS
• Proven experience in contact center architecture and solution design
• Experience with Large Language Models (LLM) and Generative Artificial Intelligence (GenAI)
• Functional knowledge of contact center reporting and monitoring tools