Contact Center Solutions Engineer

Job Summary

A company is looking for a Contact Center Consulting Solutions Engineer to guide enterprise customers through AI-first contact center transformations.

Key Responsibilities

• Lead discovery sessions and technical demonstrations to translate business objectives into customer experience architectures
• Design integrated solutions across CRM, AI virtual agents, and cloud services
• Guide customers through migrations from on-premise to cloud and execute proofs of concept

Required Qualifications

• 5+ years in Solutions Engineering, Presales, or Technical Consulting roles
• Experience in Contact Center as a Service (CCaaS) and Cloud Communications
• Understanding of contact center ecosystems, including CRM integrations and REST APIs
• Ability to discuss business outcomes and transformation strategies with executives
• Familiarity with Workforce Management (WFM) and analytics platforms