Contact Center Solutions Engineer

Job Summary

A company is looking for a Contact Center Consulting Solutions Engineer.

Key Responsibilities

• Lead discovery sessions and technical demonstrations to create scalable customer experience architectures
• Design integrated solutions across CRM, AI virtual agents, workforce engagement, and cloud services
• Guide customers through complex migrations from on-premise to cloud, executing proofs of concept and architecture validations

Required Qualifications

• 5+ years in Solutions Engineering, Presales, or Technical Consulting roles
• Experience in Contact Center as a Service (CCaaS), Customer Experience (CX), AI, or Cloud Communications
• Understanding of contact center ecosystems, including CRM integrations and system integrations
• Ability to discuss business outcomes and transformation strategies with executive stakeholders
• Familiarity with Workforce Management (WFM), Quality Management (QM), and analytics platforms