Contact Center Specialist 2

Job Summary

Providing support in a remote environment, the full-time Contact Center Specialist 2 will manage routine and escalated calls, emails, and requests, assisting with patient registration, appointment scheduling, and financial clearance while ensuring customer satisfaction.

Key Responsibilities

• Responds to and resolves routine and escalated inquiries and complaints through various communication channels
• Ensures a positive customer experience by providing accurate information and coordinating immediate triage for emergent health situations
• Documents customer interactions and processes various documents to optimize service delivery and appointment scheduling

Required Qualifications

• High School Diploma or GED equivalent
• Minimum of 2 years of experience in a call center or customer service setting
• Proficiency in call center telephony and technology
• Ability to handle complex inquiries and provide troubleshooting assistance
• Experience in training and mentoring junior staff members