Contact Center Specialist

Job Summary

A company is looking for a Contact Center Specialist I.

Key Responsibilities

• Manage consumer interactions in a timely and appropriate manner
• Analyze and process consumer requests while providing general information about the organization
• Serve as the first point of contact for consumers to establish a positive first impression

Required Qualifications

• High school diploma or equivalent
• 1 year of customer service experience required; 2+ years preferred
• Experience in a call center environment is preferred
• Strong customer service skills demonstrating empathy and compassion
• Ability to work independently and as part of a team