Contact Center Specialist

Job Summary

A company is looking for a Contact Center Specialist II responsible for managing consumer interactions to ensure high levels of customer service.

Key Responsibilities

• Answer consumer inquiries and direct them to the appropriate department
• Provide centralized scheduling services for clinics
• Ensure patients can easily access their provider(s)

Required Qualifications, Training, and Education

• High school diploma or equivalent required
• 1 year of customer service experience or competency in Contact Center Specialist I role for at least 6 months
• Preferred: 2+ years of customer service, healthcare, or call center experience
• Competency in required skills as a Contact Center Specialist I or equivalent