Contact Center Specialist

Job Summary

A company is looking for a Contact Center Specialist to establish professional member relationships and meet financial needs.

Key Responsibilities

• Provide courteous and professional service to existing and potential members
• Process member transactions accurately and efficiently, including loan payoffs and account services
• Educate members on products and services while meeting production and referral goals

Required Qualifications, Training, and Education

• 1-6 months of related experience
• Knowledge of relevant financial regulations and laws
• Understanding of credit union products and services
• Ability to handle member inquiries and resolve account issues effectively
• Experience with time management and workload organization