Contact Center Specialist

Job Summary

A company is looking for a Part-Time Contact Center Specialist.

Key Responsibilities

• Provide professional and courteous service to members via phone, addressing inquiries and processing transactions
• Maintain comprehensive knowledge of credit union products and services, and actively participate in training
• Meet or exceed production and referral goals while ensuring the security and confidentiality of member information

Required Qualifications

• 1-6 months of related experience
• Knowledge of Bank Secrecy Act and relevant federal and state regulations
• Familiarity with credit union policies and procedures
• Ability to work effectively in a fast-paced environment and handle multiple tasks
• Demonstrated ability to establish professional relationships with members and team members