Contact Center Specialist

Job Summary

A company is looking for a Contact Center Specialist I responsible for managing consumer interactions and processing requests.

Key Responsibilities

• Manage consumer interactions in a timely and consumer-focused manner
• Analyze and process consumer requests, providing general information or direction
• Serve as the first point of contact for consumers, establishing a positive first impression

Required Qualifications

• High school diploma or equivalent
• 1 year of customer service experience required; 2+ years preferred
• Call center experience is preferred