Contact Center Specialist

Job Summary

A company is looking for a Personal Care Contact Center Specialist to provide front-line support for service members and veterans needing mental health care assistance.

Key Responsibilities:

• Provide front-line support for referrals, engagement, intakes, and case documentation
• Execute contact center procedures for case tracking, routing, and escalations

Required Qualifications:

• Minimum of one year of experience in a medical/hospital call center
• Minimum of one year of experience in triage, care management, or crisis counseling
• Fluency in English and/or Spanish, both oral and written
• Ability to handle inquiries in a courteous and professional manner
• Experience managing crisis situations and abusive calls effectively