Contact Center Specialist

Job Summary

A company is looking for a Shared Services Contact Center Specialist (10am - 7pm EST).

Key Responsibilities

• Handle inbound calls, chats, emails, and faxes from healthcare providers regarding authorizations, claims, and general provider services
• Document interactions thoroughly and ensure prompt, accurate follow-up on inquiries
• Guide providers through processes such as checking authorization status and submitting claims

Required Qualifications

• High school diploma or equivalent (required)
• 2+ years of experience in a healthcare contact center or customer service role
• Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred
• Ability to navigate multiple systems and databases accurately
• Independent problem-solving and decision-making ability