Contact Center Specialist

Job Summary

A company is looking for a Contact Center Specialist to establish professional member relationships and meet their financial needs.

Key Responsibilities

• Provide exemplary service to members through phone interactions, addressing inquiries and transactions
• Promote credit union products and services while identifying sales opportunities based on member needs
• Ensure security and compliance by following established procedures for member identification and transaction processing

Required Qualifications

• Minimum six (6) months experience in a sales or customer service environment
• In-depth knowledge of credit union products, services, and policies
• Experience in a Contact Center or financial institution preferred
• Proficient in managing difficult customer interactions
• Ability to cross-sell products and services effectively