Contact Center Specialist

Job Summary

To support the Orthopaedic Group, the full-time Contact Center Specialist will manage incoming patient calls, schedule appointments for multiple physicians, and provide exceptional customer service in a remote work environment following comprehensive training.

Key responsibilities:

• Answer multi-line calls, ensuring patient satisfaction and accurate appointment scheduling while verifying patient information
• Act as an advocate for patients by providing guidance on scheduling, registration, and billing inquiries, while following up on incomplete records
• Research and resolve billing inquiries, establish payment plans, and assist patients with MyUPMC account access and telemedicine appointments

Required qualifications:

• High School Diploma or equivalent
• At least 1 year of general customer service experience
• Act 34 clearance