Contact Center Specialist

Job Summary

To support the Department of Orthopaedic Surgery, the full-time Contact Center Specialist will manage patient scheduling, address inquiries related to registration and billing, and ensure patient satisfaction while working remotely after an initial in-person orientation.

Key responsibilities:

• Answer multi-line calls, schedule appointments, and verify patient information to ensure data accuracy
• Provide guidance on scheduling, registration, and billing inquiries while advocating for patients' needs
• Research and resolve billing inquiries and follow up on unpaid account balances, establishing payment plans as necessary

Required qualifications:

• High School Diploma or equivalent
• One year of general customer service experience
• Act 34 clearance with renewal