Contact Center Specialist

Job Summary

Providing essential support for patient inquiries, the full-time Contact Center Specialist will manage scheduling, registration, and billing questions in a remote capacity, ensuring high levels of patient satisfaction during daylight hours, Monday through Friday.

Key responsibilities:

• Answer multi-line telephone calls, focusing on patient satisfaction and first call resolution while accurately scheduling appointments
• Act as a patient advocate by providing guidance on registration, billing, and claims inquiries, and ensuring data integrity in the patient records
• Research and resolve billing inquiries, establish payment plans, and assist patients with access issues for their MyUPMC accounts

Required qualifications:

• High School Diploma or equivalent
• Two years of general customer service or call center experience
• Experience with multi-line phone systems
• Previous health insurance experience preferred