Contact Center Specialist

Job Summary

Engaging with members across various communication channels, the full-time Contact Center Multi-Channel Specialist will provide professional service through calls, chats, and secure messages while promoting credit union products and addressing financial inquiries remotely from Washington or Oregon.

Key responsibilities

• Deliver courteous and timely service to members across multiple channels, managing various transactions simultaneously
• Provide technical support for online banking and digital services, ensuring accurate troubleshooting and guidance
• Identify sales and service opportunities by analyzing member needs and effectively cross-selling products and services

Required qualifications

• Minimum one (1) year of experience in a high-volume Contact Center environment
• In-depth knowledge of credit union products, services, and policies
• Proficient in managing difficult customer interactions and resolving issues effectively
• Ability to cross-sell products and maintain positive member relationships
• Capable of setting and achieving program goals while managing work under pressure