Contact Center Specialist

Job Summary

Providing exceptional customer service, the full-time Contact Center Specialist will manage incoming calls, schedule patient appointments, verify insurance information, and ensure accurate documentation, with the opportunity to work remotely once fully trained.

Key responsibilities:

• Answer multi-line phone calls, focusing on patient satisfaction and appointment scheduling according to departmental protocols
• Verify and enter patient demographic and insurance information, ensuring data integrity and completeness of records
• Address patient concerns and inquiries regarding scheduling, billing, and healthcare funding, while following up on unpaid account balances

Required qualifications:

• High School Diploma or equivalent
• 1 year of general customer service experience
• Act 34 clearance