Contact Center Specialist

Job Summary

Detail-oriented and empathetic, the full-time Contact Center Specialist will manage high-volume inbound communications, support patients and families, and ensure compliance with HIPAA regulations in a remote setting.

Key Responsibilities

• Efficiently manage high-volume inbound phone calls, emails, text messages, and voicemails with professional warmth and care
• Address inquiries regarding dental care plans, scheduling updates, and service progress, ensuring timely follow-ups
• Collaborate closely with Clinical Team Managers and field staff to communicate appointment requests and case updates

Required Qualifications

• 1+ years of experience in customer service, call center operations, or a medical/dental office setting
• Hands-on experience with remote communication platforms such as Five9, CRM software, Gmail, and Google Workspace tools
• Strong commitment to confidentiality and deep understanding of HIPAA standards
• Highly organized, detail-oriented, and self-motivated to work efficiently in a fully remote environment