Contact Center Specialist

Job Summary

Providing exceptional customer service, the full-time remote Contact Center Specialist will manage incoming calls regarding patient medical bills, insurance inquiries, and payment arrangements while utilizing multiple internal systems to assist with billing needs.

Key responsibilities

• Answer incoming calls and troubleshoot billing inquiries, explaining benefits coverages and course of action
• Document and close issues accurately while collaborating with internal departments on insurance denials and payment research
• Perform special projects and other assigned duties as needed

Required qualifications

• Associate's degree required; Bachelor's degree in a related field preferred
• One year of customer service experience in a high-volume, fast-paced environment, preferably in a healthcare call center
• Knowledge of Explanation of Benefits and various insurance plans
• Familiarity with ICD-10 and CPT codes
• Strong proficiency in word processing, spreadsheets, and database software