Contact Center Specialist I - WA

Job Summary

To support contact center operations, the full-time remote Contact Center Specialist I - WA will gather and input operational data, assist customers with inquiries, and contribute to service quality investigations while adhering to established procedures.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and resources or directing them to the appropriate party
• Collaborate with team members to address business problems and escalate issues as needed

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred