Contact Center Specialist I - WA

Job Summary

To support contact center operations, the full-time Contact Center Specialist I - WA will assist customers by providing information and resources, track and resolve routine issues, and contribute to operational insights while working remotely.

Key responsibilities

• Support customers by directing them to appropriate resources and resolving routine inquiries following established procedures
• Gather and input operational data to assist in the analysis of contact center efficiency and contribute to operational reports
• Collaborate with team members to address business problems and escalate issues as appropriate while adhering to established priorities and deadlines

Required qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in customer interactions