Contact Center Specialist I - WA

Job Summary

Supporting contact center operations, the full-time Contact Center Specialist I - WA will assist customers with information and resources, gather operational data, and contribute to service quality while working remotely from Washington.

Key responsibilities:

• Gather and input standard operational data to support analysis of contact center efficiency
• Assist customers by providing information and directing them to appropriate resources, following established procedures
• Contribute to service quality investigations by gathering information related to service quality concerns

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Familiarity with Microsoft Office and data entry skills
• Ability to build relationships and act with compassion