Contact Center Specialist II
Job Summary
To support contact center operations, the full-time Contact Center Specialist II will manage key performance indicators, monitor staffing requirements, and collaborate with team members to address trends while working remotely.
Key responsibilities:
- Monitor volume of contacts and staffing requirements to ensure adherence to KPIs
- Track and resolve routine and non-routine issues reported by various customers
- Gather and input operational data to support analysis and identify improvements
Required qualifications:
- Associate's degree in Business Administration, Health Care Administration, or a related field, or one year of experience in customer service or a related area
- Proficiency in Microsoft Office and data entry skills
- Ability to build relationships and act with compassion in customer interactions
Complete Job Description
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