Contact Center Specialist II
Job Summary
To support contact center operations, the full-time Contact Center Specialist II will manage key performance indicators, monitor staffing requirements, and collaborate with team members to enhance service quality while working remotely.
Key responsibilities:
- Monitor and adjust staffing levels to meet KPIs and track adherence to schedules
- Support internal and external customers by resolving routine and non-routine issues
- Gather and analyze operational data to identify improvements and contribute to performance reports
Required qualifications:
- Associate's degree in a relevant field or one year of experience in customer service or a related area
- Proficiency in Microsoft Office, particularly Excel
- Experience with data analytics or business intelligence tools
- Strong relationship-building skills
- Ability to adapt to changing environments and challenges
Complete Job Description
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