Contact Center Specialist II
Job Summary
To support contact center operations, the full-time Contact Center Specialist II will manage key performance indicators, monitor staffing requirements, and collaborate with team members to ensure service quality while working remotely.
Key responsibilities:
- Monitor contact volume and staffing needs to maintain KPIs and escalate staffing gaps
- Support contact center services by addressing customer inquiries and resolving issues
- Gather and analyze operational data to contribute to performance insights and improvements
Required qualifications:
- Associate's degree in Business Administration, Health Care Administration, or a related field, or one year of relevant customer service experience
- Proficient in Microsoft Office, particularly Excel
- Experience with data analytics or business intelligence tools
- Ability to build relationships and communicate effectively with stakeholders
- Knowledge of labor environment regulations and performance standards
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,964 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
