Contact Center Specialist II
Job Summary
To support contact center operations, the full-time Contact Center Specialist II will manage key performance indicators, monitor staffing requirements, and collaborate with team members to address trends while working remotely.
Key responsibilities:
- Monitor volume of contacts and staffing requirements to ensure adherence to KPIs
- Track and resolve routine and non-routine issues reported by customers
- Gather and input operational data to support analysis and reporting for contact center operations
Required qualifications:
- Associate's degree in Business Administration, Health Care Administration, Finance, Communications, Statistics, Mathematics, or related field, or one year of relevant customer service experience
- Proficiency in Microsoft Office
- Experience with data analytics and business intelligence tools is preferred
Complete Job Description
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