Contact Center Specialist II
Job Summary
To support efficient contact center operations, the full-time Contact Center Specialist II will monitor KPIs, track staffing requirements, and collaborate with team members to address trends while working remotely.
Key responsibilities:
- Monitor contact volume and staffing levels to ensure adherence to performance standards
- Track and resolve routine and non-routine issues reported by customers and stakeholders
- Gather and input operational data to support analysis and improve contact center services
Required qualifications:
- Associates degree in Business Administration, Health Care Administration, Finance, Communications, Statistics, Mathematics, or related field, or one year of relevant experience
- Knowledge of labor environment regulations and performance standards
- Proficiency in Microsoft Office and data entry skills
- Ability to build relationships and collaborate effectively with team members
- Experience with data analytics and business intelligence tools preferred
Complete Job Description
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