Contact Center Specialist II
Job Summary
To support contact center operations, the full-time Contact Center Specialist II will manage key performance indicators by monitoring contact volume and staffing requirements, tracking adherence to schedules, and collaborating with team members to address trends, all while working remotely.
Key responsibilities
- Monitor and adjust staffing levels to meet performance goals and track adherence to schedules
- Support contact center services by resolving routine and non-routine issues for various stakeholders
- Gather and analyze operational performance data to contribute to insights and improvements in service quality
Required qualifications
- Associates degree in Business Administration, Health Care Administration, Finance, Communications, Statistics, Mathematics, or related field, or one year of relevant experience
- Knowledge of labor environment regulations and performance standards
- Proficiency in Microsoft Office and data entry skills
- Ability to build relationships and act with compassion
- Experience working with data analytics or business intelligence tools is preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,964 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
