Job Summary

A company is looking for a Contact Center Supervisor.

Key Responsibilities:

• Support, oversee, and manage team productivity and performance
• Ensure calls are answered according to established KPIs
• Provide ongoing education to agents on customer service techniques

Required Qualifications:

• High school education required; associate or bachelor's degree preferred
• 7 years' experience in the Health Care field, with at least 2 years in a clinic front office
• Proven ability to supervise a variety of people