Contact Center Supervisor

Job Summary

A company is looking for a Supervisor Contact Center.

Key Responsibilities

• Provide direction and support to ensure outstanding service and performance goals are met
• Conduct coaching sessions and provide feedback to foster team professional growth
• Monitor workflows for operational efficiency and ensure compliance with policies and regulations

Required Qualifications

• Bachelor's degree in Business or equivalent related experience required
• Minimum five years of member service/customer service experience required
• Minimum one year of leadership experience in a Financial Institution or Contact Center required
• Experience with an automated call distribution (ACD) system preferred
• General knowledge of federal and state regulations governing deposits and lending