Contact Center Supervisor

Job Summary

A company is looking for a Supervisor, Contact Center - Secure Messaging.

Key Responsibilities

• Guide a high-performing team by setting clear goals and fostering a culture of accountability
• Monitor daily performance to ensure timely, accurate, and high-quality service delivery
• Collaborate with leadership to refine procedures and support knowledge sharing across the organization

Required Qualifications

• Associate's degree or equivalent work and/or educational experience required
• Minimum one year of leadership experience in the financial services or contact center environment required
• Minimum two years of technical member service/customer service support experience required
• Thorough knowledge of Credit Union's remote services within virtual banking applications preferred
• Experience with an automated call distribution (ACD) system preferred