Contact Center Supervisor

Job Summary

A company is looking for a Supervisor, Patient Contact Center.

Key Responsibilities

• Supervise and manage a team of contact center representatives to provide high-quality customer service
• Monitor team performance, identify areas for improvement, and provide coaching and training
• Ensure the team meets established goals for customer satisfaction, call volume, and service quality

Required Qualifications

• High school diploma or equivalent; management experience preferred
• Two years of supervisory experience in a fast-paced contact/call center environment
• Experience with an Electronic Medical Record (EMR) system and healthcare operations
• Proficiency in Microsoft Office and contact center software
• Associate's degree or above in a related field preferred