Contact Center Supervisor

Job Summary

A company is looking for a Contact Center Supervisor to oversee customer service representatives and ensure high service levels for clients.

Key Responsibilities

• Coach and develop team members to meet account-specific and organizational performance indicators
• Monitor employee performance using coaching tools and performance dashboards
• Handle escalated customer calls and promote teamwork within the organization

Required Qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1+ years of experience in customer service or call center, including 12 months in a supervisory role
• Experience in the healthcare industry is preferred
• Proficiency with necessary technology, including computers and software applications
• Ability to effectively lead, coach, and motivate employees towards improved performance