Contact Center Supervisor

Job Summary

A company is looking for a Supervisor, Contact Center to oversee a team of contact center agents and enhance patient-centered care.

Key Responsibilities

• Supervises daily workflows to meet performance goals for customer satisfaction and productivity
• Monitors service and productivity metrics, collaborating with Quality Assurance to ensure quality standards
• Conducts training and performance reviews for staff, promoting a positive work environment

Required Qualifications

• High School Diploma or equivalent required; Bachelor's Degree in a relevant field preferred
• Minimum of 4 years of relevant experience required
• Experience in a supervisory role in a large team environment
• Proficiency in Microsoft Office and ability to manage departmental operations
• Any relevant education, certifications, and/or work experience may be considered