Contact Center Supervisor

Job Summary

A company is looking for an Inbound Contact Center Supervisor.

Key Responsibilities

• Oversee call center operations and ensure exceptional customer service
• Hire, train, and develop team members while establishing best practices for daily operations
• Prepare reports and evaluate data to improve processes and monitor team performance

Required Qualifications

• Minimum two (2) years of supervisory experience in a call center environment
• Experience in coaching, training, and motivating staff
• Lean Six Sigma and/or Process Improvement Certificate preferred
• Proficient with technology, including software applications and electronic medical records systems