Contact Center Supervisor

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Jun 23, 2025

Job Category: Management

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Supervisor, Contact Center.

Key Responsibilities

Supervise a team of Care Advisors to ensure eligibility of leads and referrals
Coach, mentor, and develop staff to meet departmental goals
Monitor and report on key performance indicators (KPIs) within the Contact Center

Required Qualifications

3+ years of experience as a call center supervisor or similar role
Experience with human services or healthcare for elderly and disabled clients is highly desired
Working knowledge of Medicaid and related program/regulatory requirements is highly desired
Tech-savvy with knowledge of phone systems and CRMs
Bilingual skills preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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